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Cancellation policy

If you have received a booking confirmation notification and for any reason you need to cancel your appointment, you may do so at any time, but be sure to read the next information.


There is no fee for any massage cancelled more than 8 hours in advance of the appointment start time. For cancellations with less than 8 hours of notice, we asses a $40 fee and for massages cancelled less than 2 hours from the appointment time, we charge the full cost of the massage. Consider that the service you are requesting is on demand, if a therapist has booked an appointment to attend to and it is cancelled they will lose time and income.

This document was last updated on June 4, 2016

Terms and Conditions and Privacy Policy

Within these terms and conditions the expressions “we”, “us” and “our” are used interchangeably and refer to Ur Therapist and our website www.urtherapist.com as well as our mobile App ‘UrTherpist’, a limited liability company in Miami, Florida. “You” refers to yourself and in particular any user of the website.
You understand that you are responsible for reading the entire terms and conditions and that continued use of the site or our app constitutes acceptance of all terms. Ur Therapist reserves the right to change any term within this document and a notification will be made at the top of the website when any change arises. You are responsible for staying abreast of any changes.
The information on this site and on our app contains advertisements for individual therapists and Ur Therapist makes no representations or warranties of any kind, express or implied, about the accuracy of the information provided or about the competence of the individuals providing it. You understand that use of any Ur Therapist portal is at your own risk and Ur Therapist holds no liability to you for services rendered by any individual.
Ur Therapist makes every effort to ensure that each therapist is properly trained and certified through a stringent vetting process, although we make no representation or guarantee that the information provided to us by any individual therapist with respect to their experience, qualifications, character, accreditations, therapeutic approach or professional memberships is accurate.
Ur Therapist will not be held liable for any loss or damage that may be incurred by you through your reliance on the details contained on the site.
Therapists attending to all services booked through Ur Therapist are not employees of Ur Therapist, nor are they our partners. As such our liability is strictly limited. Any questions which arise relating to the massage therapist’s training, method or otherwise needs to be directed to them individually and Ur Therapist retains no authority to speak on their behalf.
UR Therapist reserves copyright over all graphics and text contained on or within the www.urthersapist.com website and the Ur Therapist mobile App. Any copying, deconstruction, reconstruction or dissemination is strictly forbidden.
These terms and conditions are governed by the laws of United States of America and any legal dispute which may arise will be governed by it´s law.

Bookings are able to be made in advance and the system sends requests to therapists in your area, based on the address you enter for therapy. You will then recieve the information of the therapist who accepted your request and her or his individual profile.
A star rating system is used on the Ur Therapist platform which will allow you to leave feedback for a therapist or block his or her from receiving your next requests.
Users will be required to enter full details of the address chosen for therapy including details. If therapy is to be performed at a hotel, a hotel name and the room number will also be required.

Cash payments will no be accepted and Ur Therapist will be the only system for credit card facilities. When credit card is used for booking it will keep in hold until the service is completed. Users will book their therapy through Ur Therapist and then pay through the platform. If any term is found to be invalid the legitimacy of all other terms will still be upheld.

PRIVACY POLICY

This is the privacy statement of Ur Therapist for the purposes of complying with the Data Protection Act (“the Data Protection Act”) and the United States of America Regulations. Through your continued use of any Ur Therapist platform you are giving Ur Therapist the right to collect and store your data for the purpose of providing you the service and in line with Apple App Store regulation and Google Play regulation. Use of our platform constitutes agreement with all terms and statements contained herein. You understand that by registering with Ur Therapist you are effectually agreeing to all terms and points. We only collect personal information that is necessary to us for the facilitation of the service as described. We take your date protection seriously and will never share your details with any third party. The Ur Therapist website and mobile App may use cookies to deliver a tailored experience to you but otherwise does not collect any data other than that which is willingly given to us by you for the purpose of booking a therapy. We reserve the right to pass any information over to the courts if we are obliged to do so by court order.

Information We Collect:

For the purpose of creating an account Ur Therapist will keep your name, address, telephone number, booking history, geographic location and password. We will only keep this information for as long as you have an account with Ur Therapist and for the sole purpose of providing the service of booking therapy for you with one of the therapists. Your geographical data will only be used for the purpose of locating therapists in your area for sending your requests for booking a service. Your address and contact number will be given to the therapist you book for the purpose of completing the booking. This will be the only time that UR Therapist shares your information. If you request it we will supply you with a comprehensive breakdown of all data we have collected on your behalf. We reserve the right to charge an administration fee to send your personal data on to you. You may write to Ur Therapist to request any changes to the information you previously gave such as a change of address or do it through the system. There may be external links to third party sites on our platform – in these instances we will not be responsible for the data protection or privacy policies as they relate to our platforms. We will only hold your data for the length of time we need to provide service to you; we will hold the information ongoing if you use Ur Therapist as a member in an ongoing manner. We will only use your information for the purpose of providing the stated service to you. You are responsible for the safe keeping of your password and for logging out of your account after each use. We take every reasonable step to ensure that your data is protected at all times and you must do the same.

If you choose to buy a gift card we will ask you for:

§ Credit card information to complete your transaction and to verify your identity.

§ Recipient name and e-mail address to send the link to the activated gift card.

If you have any questions regarding your personal information or wish to correct or change any of your personal information, please contact info@urtherapist.com.

Accounts

In order to use our service you must register an account. You will need to include the address you want to have your therapy at, i.e. your home address, and other personally identifying information.

Related to choice and opt-out, a user can change their opt-in or opt-out status in several ways:

§ From a Newsletter: Click on the "Unsubscribe" link within the email.

§ You may additionally unsubscribe by sending your request to Privacy@urtherapist.com

Analytics

Google Analytics - Google Analytics is a web analysis service provided by Google Inc. which we may employ to utilize the Data collected to track and examine the use of our website and mobile App for the purpose of preparing reports on our platform activity and sharing them with other Google services we may employ. Google may use the Data collected to contextualize and personalize the ads of its own advertising network. The only data collected in this instance are cookies and usage data. This may be used in conjunction with Google AdWords conversion tracking which is an analytics service provided by Google Inc. that connects data from the Google AdWords advertising network with actions performed on this Application. In order to monitor content performance the platform may also employ Google Website Optimizer (Google) as an A/B testing service. Facebook Ads conversion tracking (Facebook, Inc.)- Ur Therapist may employ Facebook Ads conversion tracking as an analytics service for the purpose of connecting data from the Facebook advertising network with actions performed on this Application.

Geolocation

Ur Therapist will collect, use, and share User location Data in order to provide location-based services. Most browsers and devices provide tools to opt out from this feature by default. If explicit authorization has been provided, the User’s location data may be tracked by this Application. This is for the purpose of sending the booking request to local therapists based on location. Unique device identification – UR Therapist´s App and website may track Users by storing a unique identifier of their device, for analytics purposes or for storing Users' preferences. This privacy statement has been prepared in fulfillment of the obligations that suite to local laws, relating to the use of Cookies. Users can request in writing to know if their information is being stored and for a copy of all information Ur Therapist has on file in relation to the person. Requests for cancellations, updates or corrections can be made in writing to Ur Therapist. You must be willing to allow your personal information to be kept for the purpose of initiating an account and providing services; if you do not agree to this you must not use the site.

Related to log Files, like most standard website servers, we use log files for error diagnostics, session management, and determining our advertising efficiency. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring pages, platform type, date/time stamp. IP addresses, etc. are linked to personally identifiable information.

Payments and Data Collection

The Personal Data collected are used to connect the user to available therapists in the area. At present only card payment will be used and the Personal Data collected to complete the payment may include the credit card or any other means of payment envisaged.

Contact page

By filling in the contact form with their Data, the User authorizes this Application to use these details to facilitate information and booking requests and quotes. Ur Therapist collects the following personal on the contact form: address, email address, full name, telephone number and zip code.

Ur Therapist’s method of processing data

The Data Controller will process all User data in a professional manner and will follow stringent security measures in order to prevent any unauthorized access to User’s data. IT enabled tools are employed to process all User data, following organizational procedures and modes strictly related to the purposes indicated. As well as the Data Controller, data may be accessed by other internal Ur Therapist staff including the areas of sales, marketing, administration, mail carriers and hosting providers and IT companies. All data is processed at a UrTherapist office and in any other places where the parties involved with the processing are located. Retention time The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Ur Therapist delete the data.

Jurisdiction

Ur Therapist is a company registered in the Uninted States of America and all terms are interpreted under United States of America law.

Copyright and Trademark Information

All content included or available on this site, including site design, text, graphics, interfaces, and the selection and arrangements thereof is ©2016 Ur Therapist, LLC, with all rights reserved, or is the property of Ur Therapist, LLC and/or third parties protected by intellectual property rights. Any use of materials on the Web site, including reproduction for purposes other than those noted above, modification, distribution, or replication, any form of data extraction or data mining, or other commercial exploitation of any kind, without prior written permission of an authorized officer of Ur Therapist, LLC is strictly prohibited. Visitors agree that they will not use any robot, spider, or other automatic device, or manual process to monitor or copy our web pages or the content contained therein without prior written permission of an authorized officer of Ur Therapist, LLC.